Streamline Your Contact Centre, Reduce Costs & Elevate Customer Experience
Are rising contact centre costs impacting your bottom line?
Are you struggling to deliver a consistent, high-quality customer experience?
I specialise in helping contact centres in the finance, social housing, and local authority sectors across the UK to vastly improve operational efficiency, whilst providing an exceptional customer service.
Contact Centre Consultant for the finance, social housing and local authority sectors.
Improving your contact centre processes to deliver operational savings, happier customers and employees.
My proven frameworks are designed to cut through complexity, eliminate inefficiencies, drive down operating costs and elevate your customer experience. From reducing average handling times and promoting self service to improving first-contact resolution and NPS, I deliver measurable results that reduce costs while boosting satisfaction.
A Dual-Focus Approach:
Cost Reduction & Efficiency -identify inefficiencies, streamline workflows, and optimise resources to lower operational costs.
Customer Experience Enhancement – improve service quality and consistency to build satisfaction, loyalty, and trust.
Proven Frameworks – structured frameworks with proven methodologies guaranteed to deliver sustainable outcomes.
Sector Expertise – With deep knowledge of the finance, social housing, and local authority sectors, I bring relevant, actionable insights that deliver results.
Let’s Discuss Your Pain Points – Book a Free Discovery Call
I offer a free, no-obligation discovery call to explore your current challenges and future goals.
Let’s discuss how we can:
✔ Reduce operating costs without compromising service quality
✔ Improve customer satisfaction and retention
✔ Enhance employee productivity and engagement
✔ Deliver better results across the board
Start making your contact centre more efficient and more effective today.
Three reasons to work with Steve:
One
Get a handle on what’s working and what’s not in your customer journey.
I’ll help you identify pain points in your customer journey and fix them, to improve CSat & NPS.
“It’s often hard for internal teams to understand customer issues as they have the benefit of understanding the business inside out. A fresh pair of eyes from a customers perspective quickly uncovers improvements to processes and systems. ”
Two
It’s a fact that happier employees delivery a better customer experience. If you fix the issues with your customer experience, then your employees provide a better service which leads to happier customers, which means happier employees…
It’s the positive flywheel effect!
“My experience of working with Steve has been brilliant. Superbly professional,
really focussed on the vision and understood our problems. It’s like we’re all one team.
I would recommend any organisation to work with Steve to fix their IVR.”
Three
Benefit from over a decade of experience helping contact centres improve their customer journey and processes.
Tried and tested frameworks that deliver results for our clients.
“Steve has done a great job helping us create an IVR system which means all we have to do now is monitor and make tweaks at the relevant times of the year.
Overall we’re very happy with the service we receive.”
Amazing clients have allowed us to produce work we are proud of.
Lets have a conversation to see how I can help you achieve your goals…
Get in touch / Book a Discovery Call