Our Services

Customer Experience Consultancy CX

Customer Experience Consultancy for contact centres in the financial and social housing sectors

IVR & AI Voicebot Design & Implementation

For most contact centres inbound calls are still a major channel, I can help you optimise caller journeys

Live Chat & Chatbot Design

Chat should likely form part of your omni channel offering meeting customers where they prefer

Cost Reduction & Efficiencies

Driving operational efficiencies leads to a reduction in operating costs as well as providing an improved customer experience

Customer Journey Mapping

Take a walk in your customers shoes to identify the gaps/efficiencies in your customer journey

Coaching

Improving the effectiveness of your agents, team leaders, managers and senior leadership teams levels up everyone’s performance

A group of five people in a conference room sitting around a table with laptops and a phone, having a meeting.