Customer Experience Consultancy for contact centres in the financial, social housing and local authority sectors. A holistic overview of your customer experience and a full support package to improve and monitor performance.
Customer Journey Design
Optimising your customer journeys ensures customer are connected to the right team first time reducing customer frustration and driving a more efficient service.
Cost Reduction & Efficiencies
Driving operational efficiencies leads to a reduction in operating costs as well as providing an improved customer experience.
AI Readiness Audit
Is your contact centre ready for AI? A full audit of your current contact centre solution, customer journey and customer data. This report details which parts of your customer journey and data systems need to be improved to successful deploy AI into your contact centre.
Customer Journey Mapping
Take a walk in your customers shoes to identify the good, the bad and the ugly in your customer journey. Once you know what’s working and what’s not, we can then plan, design and deploy improvements.
Leadership & Team Leader Coaching
Improving the effectiveness of your agents, team leaders, managers and senior leadership teams levels up everyone’s performance.
